Drake Star’s MSP report shows nearly half of MSPs use 10+ tools and it’s driving burnout
Drake Star’s MSP report shows nearly half of MSPs use 10+ tools and it’s driving burnout
Source: /u/billyboydston
I'm seeing this constantly with MSPs we talk to. The tech stack bloat is real, and it’s breaking operations. This report nails what’s happening behind the scenes at a lot of shops. Tool sprawl doesn’t scale MSPs add tools to solve immediate problems like billing, ticketing, compliance, alerting. But every new dashboard creates friction when nothing talks to each other. Disconnected systems kill visibility When data is scattered, teams spend more time hunting information than solving problems. Everyone’s working, but no one’s moving forward. More alerts ≠ more insight False positives are overwhelming some teams. One MSP told us their staff stopped checking alerts altogether. That’s how you miss real threats. Complexity is the cost of doing nothing The real issue isn’t just having too many tools - it’s keeping them in silos. That’s what leads to staff burnout, missed tickets, delayed billing, and unhappy clients. “MSPs often rely on a wide array of tools... 60% of professionals experience moderate to high levels of burnout, and 44% report a decline in productivity.” – Drake Star Global MSP Report, 2025 Here’s the full report: https://www.drakestar.com/news/q2-2025-msp-report It’s based on sector-wide data and reflects what we’re seeing in real-time with growing MSPs. submitted by /u/billyboydston [link] [comments]